WEBSITE TERMS & CONDITIONS

This website is provided to you under these “Terms of Use” and any amendment or supplements to them may be posted by Big Rock Adventures Co. Ltd. at any time. Your use of this Web Site will be deemed to constitute your consent to be bound by the terms and conditions of the agreement and shall be enforceable in the same way as if you had signed the agreement. If you are not willing to accept the terms and conditions in the agreement, we kindly ask that you refrain from using the Web Site. Big Rock Adventures Ltd. intellectual property, such as this website, is owned by Big Rock Adventures Ltd. All rights to, the title, and interest in the content displayed on the website, including but not limited to the Web Site’s look and feel, data, information, graphics, images, videos, trade names and URL, are the property of Big Rock Adventure Ltd.

 

CANYONING

Hiking and swimming down a slippery stream or river corridor while wearing wetsuits and other safety gear.  Constant movement, in a pristine environment.  Sometimes we climb down through sections of boulders and over and between fallen trees.  When we get to the waterfalls we use special canyoning harnesses and ropes to connect ourselves to safety lines so we can approach the edge safely.  At high waterfalls, or when it is shallow below we abseil or zipline.  If it is deep enough and suitable, we lie back and slide off the waterfall edge... if you like to free fall?  Then stand firm, take a breath and jump!

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ASSUMPTION OF RISK

Canyoning tours, courses and river rescue training are adventure activities provided by Big Rock Adventures Ltd that contain a number of known and unknown hazards and risks. It is possible that an unpredictable or uncontrollable natural event may occur that could possibly cause those on the activity serious harm or death. It is important that all participants undertake the activities willingly and understand there could be consequences should they ignore the directions of Big Rock Adventures Ltd guides and instructors or fail to disclose medical or physical conditions that may affect themselves or other participants. It is always OK to say “no” and we have a fun focused, “challenge by choice” philosophy.

Big Rock Adventures Ltd will take all reasonable and practicable steps to keep those involved in these activities safe, e.g., professional and qualified instructors as well as top-quality equipment while operating under an audited safety management system that carries the ‘AdventureMark’ brand.

Before joining any activities, Big Rock Adventures Ltd will provide an up to date description of the specific risks for the day of your activity during briefings and requires all participants to sign an acceptance of risk form on the day as an acknowledgment that they have read and understood what the known risks within the activities are, as well as a declaration that they are free of any impairment (drugs, medications, alcohol or fears) and are physically fit and capable to join. Big Rock Adventures Ltd is unable to guarantee participants safety and signing the acceptance of the risk acknowledgement and fitness declaration form does not waive our commercial obligations under the HSWA Adventure Activities Regulations 2016. You can access the Risk Acknowledgment and Fitness Declaration form via THIS LINK.

 

FITNESS - What is physically fit and capable for canyoning or river training?

Canyoning, river rescue and raft guide training require a reasonable level of physical fitness and agility.  You must inform us of medical conditions, pre-existing injuries, medical conditions and fears before the trip.  

•  We wear wetsuits that are tight fitting and it's tiring to move in them.  If you can run up and down stairs without holding the handrail, no problem.  If you are not fit, this could cause you to fatigue faster than usual.  

• People with heart and respiratory conditions should consider that the tight fitting wetsuits and cold water may restrict your ability to breath comfortably and this could stress a medical condition.

• Jumping and walking in the canyon environment requires some agility.  If you can jump from the ground up stairs without holding the handrail, no problem.  If you can't jump, we may not let you do the jumps and set up an alternative means for you, like an abseil or zipline instead.

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AGE

Please note that age limits are set around safety and everyone having a fun and pleasant time.  Happy canyoners are warm canyoners and very small sized participants (children) can get very cold which is why we have age limits. Please note that we are aware that there are some kids out there that are larger and more capable than many adults. If you have a younger child that you feel is large and capable enough, please contact us to discuss how we can make canyoning the highlight of your family adventures.

Under 16 year olds must be accompanied by an adult preferably a parent or guardian (18 years+).

Suitable ages for Tui canyon is 9-10 years and above.

Suitable ages for Kaumira canyon is 13-14 years and above.

Mt Somers canyons and courses, please contact us directly to disuss.

 

SIZE

You must fit our gear size range 3XS to 3XL. Waist up to 120cm for harness sizing.

 

ALCOHOL AND DRUG FREE

Canyoning participants must be sober and straight

 

PAYMENTS

You must pay in full in advance of canyoning, canyoning courses and river rescue/guide training.

 

CANCELLATIONS

For cancellations by the participant made within 1 day (24 hours) of booking arrival date incur a 100% cancellation fee.

Cancellations made with more than 1 day (25 hours or greater) notice incur an administration charge of 30% of total booking fee.

For cancellations by us the organiser before the start of the activity or course the participant will receive a 100% refund.

If the participant discontinues or leaves the activity or course before it is over, there is no refund.

 

INSURANCE

The participants are not insured by us the organiser. Participants need to have their own insurance.

 

FOLLOW INSTRUCTIONS

You agree to follow the instructions of the organiser, the canyon guide or assistants.

 

PHOTOS AND VIDEO

You agree that any photos and video footage taken prior to, during and following canyoning remains the sole property of the organiser and may be used for any purpose the organiser requires.